Managing email communications and notifications

In this article:

Customise your email communications to guests

Get email notifications sent to your account

Customise your email communications to guests

You can customise your email communications to customers when a booking is created, edited, cancelled and deleted.

1. In your Dojo Bookings account, click Settings in the sidebar and select Communications
2. Navigate to the Notify tab
3. Choose the email templates that you would like to customise using the different tabs (Created, Edited, Cancelled and Deleted)
   
   
4. Customise the Subject line. Try to be clear and precise so that your guests don't miss important notifications.
5. Customise the Header. This is the bold header content in your email so aim to keep it clear and short.
6. Add in any Additional Content. This is your opportunity to add any additional information that is relevant for your customers to know about their visit.

See below the default content that will be included if left unedited:

	Default Subject Line & Header
Created	Your booking is confirmed
Edited	Your changes have been made
Cancelled	Your booking has been cancelled
Deleted	Your booking has been deleted

 

Using personalised keywords

You can further personalise your email template content using keyword tokens.

If you'd like to personalise any unique details within your email content, you can use the keywords below and the email will be replaced with information tailored to that specific customer.

Keyword tokens to insert:

##REFERENCE## - this will be replaced by the actual booking reference.

##CUSTOMER## - this will be replaced by the customer name.

##RESTAURANT## - this will be replaced by the restaurant name.

##LOCATION## - this will be replaced by the restaurant location.

##TIME## - this will be replaced by the booking time.

##PARTY## - this will be replaced by the party size.

 

Examples:
Here are some examples of how you might use these in your content:

• Example 1: Your reference number is: ##REFERENCE##
• Example 2: We’re looking forward to having you at ##RESTAURANT## in ##LOCATION##
• Example 3: You are booked in for ##PARTY## people at ##TIME## - we look forward to seeing you.

 

Previewing the email templates

You can also preview how each email will look for your customers under the section: This is what your guest will see

 

Get email notifications sent to your account

You are able to amend your settings so that you receive a notification to a designated email inbox whenever a new party makes or edits a booking.

To do this follow the instructions below. 

1. In your Dojo Bookings account, click Settings in the sidebar and first select Communications
2. Select ‘Get notified’ at the top of the screen
3. Click the toggle on the right to enable booking notification emails
4. Click ‘Add’ and enter the recipient email address. You can add multiple email addresses. Click ‘Add’ and enter another address
5. Remember to click ‘Save’ when you’re done.