In this article:
Customise your email communications to guests
Get email notifications sent to your account
Customise your email communications to guests
You can customise your email communications to customers when a booking is created, edited, cancelled and deleted.
- In your Dojo Bookings account, click Settings in the sidebar and select Communications
- Navigate to the Notify tab
- Choose the email templates that you would like to customise using the different tabs (Created, Edited, Cancelled and Deleted)
- Customise the Subject line. Try to be clear and precise so that your guests don't miss important notifications.
- Customise the Header. This is the bold header content in your email so aim to keep it clear and short.
- Add in any Additional Content. This is your opportunity to add any additional information that is relevant for your customers to know about their visit.
See below the default content that will be included if left unedited:
Default Subject Line & Header | |
Created | Your booking is confirmed |
Edited | Your changes have been made |
Cancelled | Your booking has been cancelled |
Deleted | Your booking has been deleted |
Using personalised keywords
You can further personalise your email template content using keyword tokens.
If you'd like to personalise any unique details within your email content, you can use the keywords below and the email will be replaced with information tailored to that specific customer.
Keyword tokens to insert:
##REFERENCE## - this will be replaced by the actual booking reference.
##CUSTOMER## - this will be replaced by the customer name.
##RESTAURANT## - this will be replaced by the restaurant name.
##LOCATION## - this will be replaced by the restaurant location.
##TIME## - this will be replaced by the booking time.
##PARTY## - this will be replaced by the party size.
Examples:
Here are some examples of how you might use these in your content:
- Example 1: Your reference number is: ##REFERENCE##
- Example 2: We’re looking forward to having you at ##RESTAURANT## in ##LOCATION##
- Example 3: You are booked in for ##PARTY## people at ##TIME## - we look forward to seeing you.
Previewing the email templates
You can also preview how each email will look for your customers under the section: This is what your guest will see
Get email notifications sent to your account
You are able to amend your settings so that you receive a notification to a designated email inbox whenever a new party makes or edits a booking.
To do this follow the instructions below.
- In your Dojo Bookings account, click Settings in the sidebar and first select Communications
- Select ‘Get notified’ at the top of the screen
- Click the toggle on the right to enable booking notification emails
- Click ‘Add’ and enter the recipient email address. You can add multiple email addresses. Click ‘Add’ and enter another address
- Remember to click ‘Save’ when you’re done.