Introducing the new Guests tab — enabling you to store, track, and manage your guest information so that you can improve customer loyalty and personalise individual guest experiences.
Viewing the Guestbook
To view your guestbook simply click on the tab ‘Guests’.
Here you can see all guests who have ever booked in your location(s).
The guest's name, phone number and email address will be listed here which is automatically pulled through when these details are collected in their booking or visit.
Marketing opt-in status
You can see which email addresses have opted in to receive marketing communications with the icons below.
|This icon indicates that a guest has opted in to receive marketing communication.
|This icon indicates that a guest has not opted in to receive marketing communication.
You will soon be able to export and download all of your Guest data as well as their marketing preferences so that you can use for any marketing activities.
Visits show the total number of times that guest has been ‘sat’ on the system. If your restaurant has multiple locations, it will factor in all of the times the guest has visited any location.
No shows indicate every time the guest has been marked as ‘no show’.
You will soon be able to click into a guest and see their guest profile. This will show you more detail on that guest as well as all past and upcoming visit information.
How is data managed in line with GDPR?
How do I export a guest's details if they do a customer data request?
How do I remove a guest's details if they request for their information to be deleted?