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How to take payments with Pay by QR

Turning tables faster and boosting revenue is easy by letting customers pay when they like. 

This article covers how to set up and use Pay by QR in your business. Scroll down or click on of the links below to get started:

1) Setting Up
2) Using Pay by QR
 		3) Pay by QR dashboard
4) FAQs

 

Setting up

  1. Log into your Dojo for Business account using the app or at account.dojo.tech
  2. Click on ‘Tools’ and then ‘Pay by QR’
  3. Have a read through some of the benefits and then click ‘Get started’          
  4. Fill in the form and press ‘Next'

If your EPOS supports Pay by QR, you’ll receive an email from our team, asking for a few details, including:

  • A copy of your table plan & logo
  • Your WaiterID (if applicable)
  • Confirmation on which QR code style you’d like
  • Your Google Reviews link

Reply with all the details and once we have received everything we need, you can expect your QR codes to arrive in the post within 5 working days. All you need to do when they arrive is stick them down on your tables!

We recommend doing a test transaction before you stick them down to tables, to ensure they are correctly synced with your EPOS.


If you have any questions, please get in touch via email at qrpay@dojo.tech. Our team will then reach out to you on the next working day.

 

Using Pay by QR

Once your QR codes are on your table, service becomes more efficient.

  1. Staff can take orders at the table
  2. They input the orders into the EPOS
  3. Whenever the customer is ready, they can scan the QR and pay.

Customers will see a variation of the below screen when they scan the QR code (this is dependant on your EPOS provider):

Group 46.png

 

It's important that the table isn't open on the EPOS, if it is open it will not allow the customer to pull the bill via the QR.

Pay By QR dashboard

Log into dashboard.dojo.tech with your Dojo for Business credentials. From your dashboard you’ll be able to:

  • See a real-time view of all your tables and their payment status
  • Keep track of your reviews

1280 - 1605.png

FAQs

QR Codes aren't syncing with my EPOS, what do I do?

There can sometimes be a short delay between the QR code payments syncing with your EPOS. We recommend checking your transactions on your Pay by QR dashboard

It's saying the bill isn't available, what do I do?
  1. Check that the table isn't locked on the EPOS
  2. Check that another Dojo card machine doesn't already have a lock on the table
  3. Your EPOS may have lost connection, please restart your EPOS

If the above steps don't resolve your issue, please email integrations@dojo.tech for support.

How do I keep track of who has paid and who hasn't?

You can see a real-time view on your EPOS or on your Pay by QR dashboard

Can I change which reviews go to Google?

If you want to make changes, please get in touch via email at qrpay@dojo.tech

How do I order new or replacement QR codes?

If you want to order new QR codes, please get in touch via email at qrpay@dojo.tech