We’ve compiled some hints and tips to help guide you through your first few weeks with Dojo.
1. Check your delivery details
Once your account has been approved, we’ll send you an email confirming your order details. Make sure you check these, and call us on 0800 044 3550 if something doesn’t look right. Your order will arrive in a few days, keep an eye out for tracking details from our delivery partner DPD.
2. Set up your card machine
Once your order arrives, follow the steps in the quick start guide to power up your card machine. To get set up, you'll need your Wi-Fi details and the activation code we sent you by email. Check out our quick video to see how to install your machine in minutes:
3. Start taking payment
Make sure you read the Dojo operating guide before using your card machine for the first time. It forms part of your agreement with us and will help you make the most of accepting card payments. Then once you’re ready, you can find tips on using your card machine as well as troubleshooting advice within the ‘card machines’ section.
4. Receive your first transfer
Your transactions will be totalled at midnight, and transferred to your bank account after 10am the next working day.
5. View your transaction and transfer history
Keep track of your transfers, view real-time transactions, and download reports in your account or via the Dojo app. It gives you a 24/7 view of business performance.
6. Report your PCI compliance
To accept card payments, your business is required to follow guidelines set out by the Payment Card Industry Data Standard (PCI DSS). By following these guidelines, your business can safely handle customer data, and protect yourself and your customers from fraud. Watch our quick video to see how to do it.
7. Claim exits fees if you switch from another provider
We’ll pay up to £3,000 for any fees incurred from cancelling your contract with your previous provider. Find out how to claim your exit fees here.
8. Check your first invoice