Your bank transfers are processed from 10am every day, including weekends and bank holidays. Please allow a few hours for your funds to reach your bank account.
The transfer history in your Dojo account may take a little longer to update.
Note: if your business operates with the 3am banking window, your funds are transferred the next calendar day. e.g. If your banking window ends at 3am on Monday, you'll receive your funds on Tuesday.
Your transfer history will also record the status of each transfer:
|
Status |
Description |
|
Pending |
Your transactions have been cleared and your transfer is being processed by Dojo to your bank account. |
|
Complete |
Your transfer is in your bank account. |
|
Failed |
Something has gone wrong and your transfer has failed. Dojo will retry and get your funds to you as quickly as possible. |
- Download the Dojo app or log in to your account to keep track of transfers and get a closer look at your transactions.
- Enable push notifications so you know once you’ve been paid. Just head to ‘Account’ and ‘Notification settings’ to turn these on.