Dojo transfers your takings the next day, seven days a week, even on weekends and bank holidays. We strive to process our transfers as early as possible for our customers with funds arriving as promptly as 6am, but they can arrive in your bank account anytime throughout the day.
In this article:
How Dojo transfers your takings
Your takings are automatically totalled at the end of your banking window every day (either 12am or 3am). At this point, your transfer is listed under the transfer tab in the Dojo business app as ‘Pending.’
| Banking window start | Banking window end | Transfer day |
| Monday 00:00 | Tuesday 00:00 | Tuesday |
| Monday 03:00 | Tuesday 03:00 | Wednesday |
To see your transfer details first log in to your Dojo app.
Click on Tap the transfer icon and then on to the specific transfer to see full details as shown below.
You can click here for more information on How to use the Dojo app.
Dojo begins processing your transfer first thing in the morning every day, including weekends and bank holidays.
Once your transfer is processed by Dojo, it’s marked ‘Complete’ in your transfer list. We’ll send you a notification through the Dojo business app to let you know that your transfer’s on its way.
Note: If you’re eligible for Business Funding & have an agreement setup on your account, our funding partner, YouLend, will also process your transfer in order to recoup the loan repayments. This may affect how long it takes for your transfer to reach you. The repayment process beings automatically.
Once you receive your funding a percentage of your card transactions will go towards paying off your advance. This means when you receive your transfer the % that repays YouLend has already been taken.
*The Faster Payments System is a United Kingdom banking initiative to reduce payment times between different banks
How to track your transfer
- Log into your Dojo account on the Dojo for business app or at account. Dojo.tech, and select ‘Transfers’ from the toolbar
- Your daily transfers are listed with the today’s at the top
- Tap each transfer to see full details, including a breakdown of the included transactions and its status:
| Status | Description |
| Pending | Your transactions have been cleared and your transfer is due to be processed by Dojo |
| Complete | Your transfer has been processed by Dojo This does not mean that your transfer is already in your account. External banking operators further process your funds so that they can make it into your account safely. How long this takes depends on your bank’s turnaround times. |
- When your transfer has been processed by Dojo, we’ll send a notification to your Dojo business app. Enable transfer notifications.
- Your transfer should be in your bank account within a few hours after you receive your transfer notification.
FAQs
Why is my transfer amount less than yesterday's transaction total?
If you have a YouLend agreement in place, your Dojo taking’s will arrive with you from YouLend who have taken the agreed percentage.
Why can I see a negative transfer balance?
If a negative transfer amount appears on your Dojo app, this means that you have refunded more than you have taken in sales for that day. This may show in your app as ‘pending' for multiple days (this is because it won't be transferred, as it's a negative balance) This doesn't mean it's increasing.
What happens if I have issues with my bank?
If your transfer has been rejected by your bank and returned to Dojo. We will contact you to try and resolve this. Future transfers will be suspended for safekeeping until the issue has been resolved.
When do I get in touch about my transfer?
Dojo aims to process your transfer the next day. We understand that from time to time it can take a while for your funds to work its way through the banking system. Check your bank account every few hours until the funds arrive.
We’ll endeavour to let you know if we hear of any problems in the network that will affect how quickly you’ll receive your transfer. Make sure you have service notifications enabled on your Dojo for business app, and check out our status page for live service updates.