Card machine playing up? Restarting your machine should help to resolve most issues. Here are some quick tips if you're experiencing any issues.
Card machine not turning on or screen not lighting up
- Unplug the power cable, wait for ten seconds and then reconnect.
- Check all cables are firmly connected and the battery pack is in place.
- Check the network connection.
- Try plugging the cable directly into the machine rather than the charging base to see if it turns on.
Card machine won’t connect to process a payment
Try restarting your machine
- Hold down the power button, then select 'Reboot'.
- Try the transaction again.
Card machine not printing
- Check that the receipt roll is installed correctly and the lid to the roll compartment is firmly closed.
- Check the battery level. If it's below 7% your machine won't print receipts.
If you’re still having problems, call us on 0800 044 3550 for technical support. We’re available Monday to Sunday 8am-11pm.