In this article:
Refunding online checkout transactions
Refunding online checkout transactions can be done through the Dojo App or the Online Portal. Once you have logged into your account, please follow the steps below to issue a refund.
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Use the transaction filters to find the transaction you want to refund
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Click ‘Refund’
- Select a full or partial refund. Enter the refund amount, then click ‘Confirm’
- Enter a refund reason so you have a record. This is included in the CSV export of your transaction list and on the transaction details of the refunded transaction.
- Enter any notes you want to associate with the refund. These are also included in the CSV export of your transaction list.
- A message will appear when the refund is approved
- The refunded transaction will appear as a new line item in the transaction list.
Tip: The refund will also be recorded on the initial transaction. Once you click on the original transaction, you will be able to see all of the transaction history, showing the sale amount, along with any refunds that have been processed.
Reversing online checkout transactions
Note: Reversals can only be actioned on the same calendar day as the original transaction.
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Use the transaction filters to find the transaction you want to reverse
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Click to view more transaction details
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Click ‘Reverse’ and then ‘Confirm’
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A message will appear when the reversal is approved
The original transaction will be recorded as reversed and marked with the reversed icon.