Remote queueing allows Dojo users to join your queue without physically appearing at your restaurant all through a click of a button.
How does it work?
If you're signed up to use the feature and have started your waitlist, guests will be able to join your queue by clicking 'Join Queue' on the App.
Guest flow on the app
What happens when someone joins remotely?
When a guest joins the queue remotely, they'll turn up on your RMS just as though you've added the guest yourself. You don't have to change the way you've been running the queue and are free to notify and seat guests as you normally would as tables become available. This means no more adding guests at the door.
Note: the wait time shown on your system will not fully reflect what the guest will see on their end, this is because we always add a 10-minute buffer on top of the predicted wait time. - e.g. if someone joins remotely, your system may say 30 minutes but the guest will see 20 - 40 minutes. Additionally, if the predicted wait time given on your system is less than 20 minutes (e.g. 10mins) the guest will always see 'under 20minutes'.
System preferences view
How do we ensure diners turn up?
Every new app user starts with 2km and, by regularly turning up for their tables, this can increase all the way up to 5km. This is our way of helping promote 'Good Queuing'. The more reliable you are as a diner, the further away you can join a queue from.
However if the user is disloyal and does a 'no show,' their radius will decrease and can decrease up to the point where they will need to head to your restaurant and ask to be added to your waitlist!
Can diners join more than 1 queue?
No, if they try to join more than 1 we tell them that if they join the second queue they will be kicked out of the first one.
How are restaurants ordered on the app?
Restaurants are ordered by distance, so the closer a diner is to your restaurant the higher up the list you’ll appear.
Can we drive diners to our other sites?
If your sites are close enough together then diners should naturally go to your less busy restaurant.
What happens if I'm close to full?
Initially we start very conservative so we stop letting diners join the queue remotely ample of time before you close. We start the buffer an hour before close plus the most extreme wait time but we can reduce this if over time you think you can get more diners in.
Alternatively, you can manually turn remote queuing off when you feel as though your restaurant is at capacity until closing, e.g. you had several large parties that evening.
How does the wait time work?
The wait time is calculated based on a custom wait time algorithm constructed specifically for you.
Most importantly, this wait time will increase and decrease in real time based on how quickly or slowly you’re running at any given moment. All of this is done for you, automatically and on the fly.
My wait time is incorrect
If you ever feel as though your wait time estimations are either too long or too short, let us know and we will adjust it accordingly for you!
Alternatively, should you need your wait times to be adjusted straight away for all parties, then you can do so by heading to the Settings page and selecting System Preferences then adding the needed time on 'Additional wait time'.
Note: you will need to add and delete a fake queue place to refresh the system
What if I want to edit a diner's wait time?
If for whatever reason you feel you need to change a particular diner's wait time, you can do this via the customer info page that you access by tapping on a diners row and then tapping ‘Edit wait time’. By doing this, you will remove them from the algorithm time updates – so it will no longer update itself.
What happens if we have an issue at the restaurant?
No worries! If you have any issues that mean you need to switch off remote queuing temporarily, drop us a message on our live chat and we'll get this sorted for you 💙
How do we get more people using the app?
We have windows stickers, a website widget and social media which we can share with you, drop us a message on intercom or drop us an email and we’ll get it all setup.