Tap to Pay on iPhone

Accept contactless payments with just your iPhone and the Dojo for business app.

In this article:

• Get started with Tap to Pay on iPhone
• Take a payment with Tap to Pay on iPhone
• Refund Tap to Pay on iPhone transactions
• FAQs
• Troubleshooting

Get started with Tap to Pay on iPhone

You'll need to activate Tap to Pay on iPhone before taking your first payment:

1. Log into the Dojo for business app
2. Tap ‘Tools’ in the toolbar 
3. Select ‘Tap to Pay on iPhone’
4. Tap ‘Activate’
5. If your business has multiple trading locations, select which one you want to activate Tap to Pay on iPhone for
   
   Note:You can activate Tap to Pay on iPhone for additional locations later.
6. On the next screen, link your Dojo account with your Apple ID. Tap ‘Continue with this Apple ID’ to use the one currently signed in your iPhone, or tap ‘Use a different Apple ID.’

When Tap to Pay on iPhone is activated, you’re ready to take payments. 

Take a payment with Tap to Pay on iPhone

1. Log into the Dojo for business app
2. Tap ‘Tools’ in the toolbar
3. Select ‘Tap to Pay on iPhone’
4. If your business has multiple trading locations, select which one you are taking a payment for using the dropdown menu at the top of the screen
   
   Note: If you select a location that has not been activated for Tap to Pay on iPhone, you will be prompted to do so.
5. Enter the transaction amount and tap ‘Confirm’
6. Present your iPhone to the customer
7. The customer holds their contactless card horizontally at the top of your iPhone, or holds their other contactless payment device (such as Apple Pay and other digital wallets) over the contactless symbol
   
   Note: If a customer needs to enter their PIN, they'll be prompted to enter their PIN using Tap to Pay on iPhone's PIN entry interface

8. When you see the tick on the Done screen, the transaction is complete
9. Email a receipt to the customer if required.

Note:
A very small number of cards do not support PIN authentication. The Dojo for business app will display a message and give the option to use a different payment method (including another contactless card or digital wallet), pay via a QR code, or cancel the transaction.

Selecting 'Pay via QR code' will present a QR code on the Dojo for business app that your customer can scan with their phone. They will be taken to a secure online checkout page to complete their transaction.

Refund Tap to Pay on iPhone transactions

Before you refund a transaction, check that the cardholder has a receipt for the original purchase and that the card being refunded is the same one that made the original purchase. 

1. Log into the Dojo for business app
2. Tap ‘Transactions’ in the toolbar
3. Use the transaction filters to identify the transaction to be refunded. It will be marked as a Tap to Pay on iPhone transaction
4. Tap ‘Refund’
5. Review the refund amount and tap ‘Confirm’
6. You will receive a confirmation message when the refund has been successfully processed

FAQs

After the customer taps their card, Tap to Pay on iPhone prompts the customer to enter their PIN using Tap to Pay on iPhone's PIN entry interface.

A very small number of cards do not support this method of authentication. The Dojo for business app will display a message and give the option to use a different payment method (including another contactless card or digital wallet), pay via a QR code, or cancel the transaction.

Selecting 'Pay via QR code' will present a QR code on the Dojo for business app that your customer can scan with their phone. They will be taken to a secure online checkout page to complete their transaction.

Troubleshooting