Booking enquiries

Customers can enquire for bookings for party sizes larger than your regular schedule. 

In this article:

• Enabling and disabling enquiries
• How your customer submits an enquiry
• Responding to booking enquiries

Enabling and disabling enquiries

1. Log into your Dojo Bookings Account, open Settings in the sidebar and select ‘Booking availability’
2. Select ‘Settings’ at the top of the screen
3. Click the toggle next to ‘Enquiries’ to enable or disable customer enquiries

How your customer submits and enquiry

Your customer follows your booking link from your website as normal:

1. Your customer selects ‘Other party size’ when selecting a party size, then taps ‘Make a booking enquiry’
2. On the next page, your customer provides more information about the enquiry, including the party size, date, time, contact details and any special requests
3. The customer submits the enquiry

Responding to booking enquiries

You will see a red dot next to the messages icon in the top-right corner of the screen when you have a booking enquiry. Click it to see a list of enquiries. Select an enquiry to see more details and respond:

• Accept the enquiry: select ‘Create booking’ and create the booking as normal
• Decline the enquiry: select ‘Decline enquiry’

Your customer will receive an email to let them know whether their booking has been accepted or declined.

If the date or time the customer has requested is unavailable, you can accommodate this request at an alternative date/time.

You can accept the enquiry and an email will be sent to the customer confirming the booking at the amended time.