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Troubleshooting

Card Machine troubleshooting tips
What's the camera for?
Card machine won’t connect to process a payment
Card machine not turning on or screen not lighting up
Card machine not printing receipts
Card machine can't connect to 4G
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Troubleshooting Connectivity Problems

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Dojo is a trading name of Paymentsense Limited. Copyright ©2023 Paymentsense Limited. All rights reserved. Paymentsense Limited is authorised and regulated by the Financial Conduct Authority (FCA FRN 738728) and under the Electronic Money Regulations 2011 (FCA FRN 900925) for the issuing of electronic money and provision of payment services.