Card Machine troubleshooting tips

Card machine playing up? Restarting your machine should help to resolve most issues. Here are some quick tips if you're experiencing any issues.

If you’re still having problems, call us on 0800 044 3550 for technical support. We’re available Monday to Sunday 8am-11pm.

Select your card machine: 

Dojo Go

Dojo One

Dojo Go

Card machine not turning on or screen not lighting up

Unplug the power cable from the charging base, wait for ten seconds and then reconnect. Check all cables are firmly connected to the charging base and the card machine battery pack is in place. Try plugging the cable directly into your card machine (the charging port is marked ! on the diagram opposite). Then try turning it on.

Card machine won’t connect to process a payment

Try restarting your machine

1. Hold down the power button, then select 'Reboot'.
2. Try the transaction again.

Card machine not printing

1. Check that the receipt roll is installed correctly and the lid to the roll compartment is firmly closed.
2. Check the battery level. If it's below 7% your machine won't print receipts.

Dojo One

Card machine not turning on or screen not lighting up

1. Unplug the power cable, wait for ten seconds and then reconnect.
2. Check all cables are firmly connected.

Card machine won’t connect to process a payment

Try restarting your machine

1. Hold down the power button, then select 'Reboot'.
2. Try the transaction again.

Card machine not printing

1. Check that the receipt roll is installed correctly and the lid to the roll compartment is firmly closed.