How to reverse a transaction

A Reversal is the act of 'cancelling' a transaction before the funds are cleared at midnight.

You can only reverse your most recent transaction (different rules apply to remote payment transactions).

There are two types of reversals:

• Manual Reversals: These are instigated by you, and can only be done on the most recent transaction. 
• Automatic Reversals: These reversals usually happen automatically as the result of an error or issue.

To process a manual reversal please follow the below steps:

1. Select ‘Transactions’ in the menu bar
2. You can only reverse your last transaction - click on the transaction and hit ‘Reverse’
3. Enter your supervisor code 
4. The screen will show ‘Approved’ once it’s gone through
5. You can choose to print a receipt for yourself or the customer

• Click here to find out more about refunding and reversing online checkout transactions.
• You can also find information on how to process sales and refunds here.